Christmas Advisory. Free Super Saver Shipping for orders over $75. Please be advised that Free Super Saver Shipping for orders placed after December 15, 2010 does not guarantee delivery by December 23, 2011. If you need your order by Christmas, Please use one of the UPS Options.
STANDARD SHIPPING -USPS (United States Postal Service):
$3.50 for the 1st item; $1 each additional item. Please note that heavier products and multiple cartons may require additional shipping charges. For example: Swim Fins , pool equipment kickboards and Bags. A Metro Swim Shop Customer Service Representative will contact you to confirm the charges.Estimated shipping time is 4-6 business days. For other shipping options, see Shipping Options Page.
Return Policy:
All returns and exchanges must be received within 30 days from the original date on the invoice. Please send back the merchandise with its invoice/packing slip. If you are exchanging for a different suit, size/color please indicate the appropriate information need. Also please enclose $3.50 check or cash for the shipping fee, or you may note you would like the amount charged on to your credit card.
For Customer Credits (Refunds to Credit Cards): please note that all return requests for a refund are at the discretion of the returns department. Returns that are not returned in its original condition and packaging are subject to a standard 10% restocking fee.
LZR/TRACER/HYDRA II CHAMPIONSHIP SUIT Return Policy:
LZR AND CHAMPIONSHIP suits (LZR Elite, LZR Pro, TYR Tracer Light, Tracer Series C suits, Tracer Series B suits, Nike Swift, Nike Hydra and Hydra II suits, Q Tech, Arena and Blueseventy Suits) can be returned for EXCHANGE OF SIZE ONLY. Suits must be returned with the original packaging, tags attached and returned in the condition it was received. We cannot accept returns for credit under any circumstances on these suits. Any suit that is not returned in the condition it was sent will be returned to the customer.
Defective Policy:
Any defective items must be sent back to Metro Swim Shop before any determination can be made as to whether the item is indeed defective. If item is defective, Metro Swim Shop will replace item at no cost to the customer. If a customer needs to replace an item quickly, he/she will have to place a brand new order and will be credited for the returned defective item, including shipping, in full once the item is indeed determined by Metro Swim Shop to be defective.
Backorder Policy:
Any item not available at the time of purchase may be put on backorder without notifying customer. However, we will contact customer directly when expedited shipping has been requested.
International Shipping:
We can not fill orders or ship to the following countries.
- Balkans
- Belarus
- Burma
- Ivory Coast
- Cuba
- Democratic Republic of the Congo
- Iran
- Iraq
- Liberia
- North Korea
- Sudan
- Syria
- Zimbabwe
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
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