| Return
Policy: |
| All requests for exchanges must
be received within 30 days of the original date of invoice in order to
receive a replacement and must be accompanied by the return form
attached to the packing slip/invoice. Exchanges will be made only on
team account which are paid in full. Team customers who are returning
new, unused products for credit within 30 days of our original
shipment may be subject to a nominal handling and restocking charge. A
credit memo will be issued to an invoice for the original price of the
product less the restocking charge. Those returns made after an
invoice is paid will be issued merchandise credit if a replacement is
not desired. Credit in the form of a merchandise certificate will be
issued on return of those items which were prepaid or charged to a
credit card. Return requests for a refund check or credit card credit
will be subject to a 10% restocking fee. All checks returned unpaid
are subject to a $25.00 charge to a customer account and the invoice
will indicate the disposition of that returned check. Finally,
merchandise credit will be issued on those items which are out of
stock, undeliverable within 30 days, or cancelled prior to our
shipment. |
Refund Policy: |
| When a customer return a product
and regrettably be unable to utilize the merchandise credit we have
offered toward the purchase of another product, a refund may be issued
at the request of the customer. New unused product returned within 30
days of our original shipment may be accepted subject to a 10%
handling and restocking charge. Items made to customers
specifications, design, or dimensions, may not be returned under any
circumstances unless defective. |
Our Credit Policy: |
| Unless a deposit
or written confirmation is required,METRO SWIM SHOP ,INC.will ship
all orders taken via telephone to established team accounts including
YMCA's,high schools,colleges,and USA Swimming Teams. It is necessary
that we have an address for shipping and the name,address,telephone
number and fax number of the treasurer or merchandising person. Our
teams are strictly net 30 days from the date of invoice although exceptions
are made for institutions whice require a signed on all accounts unpaid
after 30 days. A $25.00 fee will be charged to all customers when
a check id returned to ue by the bank because of insufficient funds. |
|
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